In order to return goods to Edge Technology (Edgestore.net), we request that you follow our online returns procedure. To ensure we are able to deal efficiently with your return, it is important that you obtain a Returns (RMA) number before sending goods back to us, thus enabling the tracking of the return throughout its full processing.

FOR RETURN POLICY CLICK HERE          OR          FOR FULL TERMS & CONDITIONS OF SALE CLICK HERE

STEP 1: Obtaining a Returns (RMA) Number

• Order number
• Invoice number
• Name
• Address
• Contact number + email address
• What Item is Faulty?
• What is the Fault?

STEP 2: Returning Your Product

1. Ensure you have included everything the product came with including all manuals, drivers, disks, cables, box packaging and any free gifts.
2. If returned items are incomplete we will not be able to process them and they will be rejected.
3. Package the product securely using the original packaging it was received in or use your own adequate alternative.
4. If you have questions about suitable packaging for an item, please email our Customer Care Department at csevs@edge-tech.co.uk  
5. Do not write the Returns (RMA) number on the box or packaging but on a label which should be affixed to the outside of the package containing the return address as follows:

6. We recommend you return your product using a traceable insured service. This will require a signature when our Returns Department receives it and confirms our receipt of the package.
7. Ensure you retain the receipt for the carriage cost as this will be required should the goods be lost or damaged in transit.

PLEASE NOTE:

1. IF YOUR PRODUCT HAS NO FAULT FOUND YOU WILL BE CHARGED A TESTING FEE OF £10.00 PER ITEM OR 10% VALUE OF ITEM, WHICH EVER IS GREATER. WHICH MUST BE PAID BEFORE ITEM IS SENT BACK TO YOU.

2. IF YOUR PRODUCT HAS NO FAULT FOUND A RETURN CARRIAGE COST OF £8.00 (up to 15Kg) WILL APPLY BEFORE YOUR ITEM IS RETURNED. PRODUCTS ABOVE THIS WEIGHT WILL BE SUBJECT TO ADDITIONAL CHARGES WHICH WILL BE NOTIFIED TO YOU PRIOR TO THE RETURN OF THE ITEM